Returns & Exchanges

Our Returns Policy

In accordance with the UK Consumer Rights Act 2015, you have the right to return most items within 14 days of delivery for a full refund or exchange, provided the items meet the conditions below.

This policy does not affect your statutory rights.

Eligible Items

• ✓Non-personalised items in original, unused condition
• ✓Items with original packaging and tags intact
• ✓Gift boxes that have not been opened

Non-Returnable Items

• ✗Personalised or custom-engraved items
• ✗Perishable food items (for hygiene reasons)
• ✗Items that have been used, worn, or damaged after delivery
• ✗Digital products and gift cards

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged or incorrect item
• A brief description of the issue

We will arrange a free replacement or full refund as a priority.

How to Request a Return

1. 1Email us at info@placeoftreasure.co.uk with your order number and reason for return.
2. 2We will respond within 1 working day with return instructions.
3. 3Pack the item securely in its original packaging and post it to the address provided.
4. 4Once we receive and inspect the item, your refund or exchange will be processed within 5 working days.

Refund Timeline

Approved refunds are processed within 5 working days of receiving your return. Funds may take an additional 3–5 business days to appear in your account depending on your bank or card provider.